We accept all major credit cards, plus Shop Pay, Apple Pay, and Google Pay. Checkout is handled securely by Shopify.

Yes. Payments are processed by Shopify’s PCI-compliant checkout — we never see or store your card details.

Email hello@gntlskin.com as soon as possible and we’ll do our best to catch it before it ships.

Within the US, including Hawaii and Alaska. International isn't available yet. Email hello@gntlskin.com if you'd like a heads up when it is.

$5 standard in the continental US, free on orders $75+. Hawaii and Alaska are $10.

Most US orders arrive within 5 business days. Full details in our Shipping Policy.

With full-body daily use, the 16.9 oz bottle lasts 5–6 weeks. The 33.8 oz refill pouch covers 3–4 months.

Keep your aluminum bottle, refill it from the pouch, repeat. The pouch is bio-based and recyclable in #4 streams. Subscribing saves 10% and keeps refills arriving on schedule.

Yes — everything is facial-grade, pH-balanced, clinically tested, and formulated without ingredients of concern for pregnancy. For infants, check with your pediatrician.

We stand behind the ritual with a no-questions-asked 30-day money-back guarantee. If it’s not right for you, email hello@gntlskin.com.

Once your return is confirmed, refunds go back to your original payment method. We’ll walk you through it — no hoops. Full details in our Refund Policy.

Anytime, from your account page or by emailing us. No fees, no lock-in.