We accept all major credit cards, plus Shop Pay, Apple Pay, and Google Pay. Checkout is handled securely by Shopify.

Yes. Payments are processed by Shopify’s PCI-compliant checkout — we never see or store your card details.

Email hello@gntlskin.com as soon as possible and we’ll do our best to catch it before it ships.

Within the US, including Hawaii and Alaska. International isn't available yet. Email hello@gntlskin.com if you'd like a heads up when it is.

$5 standard in the continental US, free on orders $75+. Hawaii and Alaska are $10.

Most US orders arrive within 5 business days. Full details in our Shipping Policy.

With full-body daily use, the 16.9 oz bottle lasts 5–6 weeks. The 33.8 oz refill pouch covers 3–4 months.

Keep your aluminum bottle, refill it from the pouch, repeat. The pouch is bio-based and recyclable in #4 streams. Subscribing saves 10% and keeps refills arriving on schedule.

Yes — everything is facial-grade, pH-balanced, clinically tested, and formulated without ingredients of concern for pregnancy. For young children, as with any product, please consult with your pediatrician.

Every Gntl product is backed by our 30-day promise. If something isn't right, email hello@gntlskin.com and we'll make it right with a refund or a replacement. See the full policy here.

Please email hello@gntlskin.com within 7 days of delivery with a photo, and we'll send a replacement. 

Our 30-day promise covers orders from gntlskin.com. Purchases from other retailers, including Amazon, follow that retailer's return policy.

Once approved, refunds go back to your original payment method within 10 business days. Original shipping isn't refundable. If you don't see your refund after 15 business days, email hello@gntlskin.com.

Anytime, from your account page or by emailing us. No fees, no lock-in.