Refund policy

Our 30-day promise

We make Gntl for everyday use, and we want you to love it. If something isn't right within 30 days of delivery, please email hello@gntlskin.com with your order number and a few words about what didn't work for you. We'll make it right with a refund to your original payment method or a replacement, whichever you prefer.

How it works

• Our promise covers your first order of each product, purchased at gntlskin.com.
• To help us review your request, we may ask for a photo of the product. In some cases we may ask you to send it back, and if so we'll email you a prepaid label. Please don't ship anything back without talking to us first.
• Once approved, refunds go to your original payment method within 10 business days. Original shipping charges are non-refundable.
• Subscriptions: our promise covers your first shipment, and you can cancel anytime from your account.

Damaged or incorrect orders

If something arrives damaged, defective or wrong, email us within 7 days of delivery with a photo, and we'll replace it at no cost to you.

The fine print

Products bought from other retailers follow that retailer's policy. Gift cards are final sale. We reserve the right to decline requests outside this policy or that show a pattern of misuse.